Pa_Open Stream Error Troubleshooting Steps

In case you are facing an issue where the customer can not hear you while using Sanas, follow the below steps for troubleshooting: 

• Open Control Panel 
• Open ‘Manage Audio Devices’ 
  • Alternatively, open RUN / CMD > execute control mmsys.cpl sounds to open audio devices
• Click on the ‘Recording’ tab
• Double-click and open the selected headset
• Click on ‘Properties’
• Under the ‘General’ tab, click on ‘Change Settings’. This requires UAC or elevated access.
• Once access is granted, click on the ‘Driver’ Tab
• Click on ‘Uninstall Device’ and restart the system.

Note: Before uninstalling the device, Please copy the information under the ‘Driver’ to the table below in this format:

Driver Provider: <name> Driver Date: mm-dd-yyyy Driver Version: x.xx.xxx Digital Signer: <name>

Screenshots (Steps):