Echo During the Call

In case you are facing an issue where you hear an echo while using Sanas, follow the below steps to do basic troubleshooting checks 

• Switch to a new headphone and confirm if Echo is still observed
  • If no Echo is observed, use the new headset
  • if Echo is still observed with the new headphones, proceed to the below troubleshooting steps 
• Open sound settings
• Access more or advanced sound settings
• On the Playback tab locate the headphones connected to the system
• Double-click on the headphones to open more properties
• Go to the Levels tab and check if the Sidetone option is available (as shown in the below image 2)
• Reduce the sidetone value to the lowest, click on apply for changes to take effect, and click on Ok
• Make a test call to check if Echo is still observed